Privacy Policy
Last Updated: February 24, 2026
Serene Wellness Pharmacy, referred to as “Company,” “we,” “our,” or “us,” respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or make a purchase.
This Privacy Policy should be read together with our Terms of Service.
1. Information We Collect
A. Information You Provide
We may collect personal information when you:
Place an order
Contact us
Subscribe to communications
This may include:
Name
Email address
Phone number
Billing and shipping address
Order details
Payment information is processed through secure third-party providers. We do not store full payment card details.
B. Automatically Collected Information
We may automatically collect certain information when you visit our website, including:
IP address
Browser type
Device type
Pages visited and time spent on the site
Approximate location such as city or state
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer service
Send order confirmations and shipping updates
Respond to inquiries
Improve website functionality and performance
Comply with legal and regulatory obligations
We do not sell or share personal information for advertising purposes.
If you subscribe to our communications, we may send promotional emails about products, updates, or wellness information. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
We may also send order confirmations, shipping notifications, and other transactional communications related to your purchases. These communications are necessary to complete your order.
3. Health & Medical Information Disclaimer
Serene Wellness Pharmacy does not collect or store Protected Health Information (PHI) as defined under HIPAA through this website. This website is not a healthcare provider portal and is not intended for submitting prescription information, medical records, or sensitive health information.
Users should not submit medical conditions, diagnoses, treatment information, prescription details, or other sensitive health data through contact forms or other website features.
If health-related information is voluntarily included in a message, it will be used solely to respond to the inquiry and handled in accordance with this Privacy Policy and applicable privacy laws.
The content on this website is for general wellness and ecommerce purposes only and is not a substitute for professional medical advice.
4. Cookies & Tracking Technologies
We use essential cookies required for website functionality, as well as analytics, cookies and similar technologies to:
Enable website functionality
Analyze usage
Remember preferences
You may disable cookies through your browser settings; however, some features may not function properly.
We use Google Analytics 4 (GA4) to help us understand how visitors interact with our website. GA4 may collect information such as pages visited, time spent on the site, device type, and approximate location. This information is used only for analytics and website improvement purposes. You may opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.
We may use accessibility tools or plugins to improve website usability for individuals with disabilities. These tools may process limited technical information necessary to provide accessibility features.
5. Sharing of Information
We may share information only with:
Payment processors
Shipping carriers
Website, ecommerce, and fulfillment service providers, including Squarespace and shipping management platforms
Legal or regulatory authorities when required
All third parties are required to protect your information, including our website hosting and ecommerce provider (Squarespace), in order to operate our site, process orders, and maintain security.
When your order is shipped, tracking information may be provided via email and fulfilled through the selected shipping carrier.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
7. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
Know what personal information we collect
Access your personal information
Request correction of inaccurate information
Request deletion of personal information (subject to legal requirements)
Opt out of the sale or sharing of personal information
Not be discriminated against for exercising your rights
Serene Wellness Pharmacy does not sell or share personal information as defined by CCPA/CPRA. We also recognize applicable browser-based opt-out preference signals, such as the Global Privacy Control (GPC), where required by law.
Exercising Your Rights
Requests may be submitted by contacting us at: hello@serenewellnessrx.com
We may verify your identity before processing requests.
8. Retention of Information
We retain personal information only as long as necessary to fulfill orders, maintain records, and comply with legal and regulatory obligations.
9. Children’s Privacy
Our website is not intended for individuals under 18 years of age, and we do not knowingly collect information from children.
10. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked from our site.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted with an updated effective date.
12. Contact Information
For questions about this Privacy Policy or your privacy rights: